Information about us: Managing company and owner of hotel Casa Verdi: IvTreid Ltd. Address: Veliko Tarnovo, 79, Nikola Gabrovski Str
The following conditions apply to your reservation if you make a reservation after 1 January 2017. For bookings made before this date, What these Conditions encompass: when you make a reservation with us through our digital channels (such as our website, mobile site or application) or when making a reservation on your behalf, these Terms and Conditions apply. You will see your reservation as Semi-Flexible Tariff / Flexible Tariff, Flexible Rate and / or Group Reservation and / or Reservation of "Extras".
If you book ten or more rooms for the same night, we will consider this as a Group Reservation. These types of reservations are included in these terms. When making a reservation through our digital channels, you will be asked to click on "I accept" and you will not be able to complete your reservation if you do not; by clicking "I accept" you confirm that you accept these terms. In your interest and for your own protection, you are required to read these terms carefully before making a reservation.
If you do not understand something, please ask us for further information. If you have a question about your booking or these terms, please visit our website www.hotelcasaverdi.com and click on the "Contact Us" link. We'll respond as quickly as possible, with the expected maximum response time 5 business days.
1. Make reservation and identity documents required upon arrival at the hotel
1.1 Please follow the instructions on the website, mobile site or application or consult with us to make a reservation.
1.2 If you book ten or more rooms for the same night, we will consider this as a "Group Reservation".
1.3 When booking, we will issue a confirmation number to you. The confirmation number is proof that we have accepted your reservation. The reservation will not be binding for hotel Casa Verdi until we issue a confirmation number.
1.4 Each booking will be for one hotel only. It is not possible to book a reservation between several hotels.
1.5 Your reservation can not be transferred. You may not transfer or resell your reservation (in whole or in part), or otherwise advertise or otherwise offer a hotel and if you transfer or resell (or attempt to transfer or resell) your reservation, we may terminate your reservation and to keep the amount paid by you for this reservation.
All reservations resold or transferred may not be honored and we are not responsible for this. We may also refuse to accept future reservations made by you.
1.6 You must be sure that the name of the reservation is correct at the time of booking, as we will not change the name of the reservation.
1.7 We require only and we can only accept the name of one of the guest name of the reservation.
1.8 Even if you make a reservation on behalf of another person and you do not stay in the hotel yourself, you must comply with these conditions.
1.9 You must be 18 or older to make a reservation with us and you must be 18 or older to stay alone. If a customer arrives at the hotel and is under the age of 18, the customer will not be allowed to stay alone. We may request a photo ID (driving license or passport) as proof of age and if the customer can not provide this to meet hotel requirements, we may cancel your reservation without refunding the amount paid.
1.10 Public parking is possible on site (reservation is not possible) and costs BGN 8 per day, for the weekend is free
2. Payment Prices per night
2.1 The price for each room is published on our website, mobile site or application (as applicable) at the time of your reservation on this channel or in case of telephone reservation - the price. which was communicated to you at the time of booking.
2.2 Prices are per room per night and include VAT and no food and other extras. It is possible to add additional extras to your booking when making the reservation itself or during your stay. For more details on the features available, please see section 6.
2.3 All promotional prices or benefits for the staff of hotel Casa Verdi may only be used in accordance with the terms of these promotional prices or benefits and should not be used by anyone who is not an employee of hotel Casa Verdi, please indicate explicitly that this is allowed. Any person staying in a hotel Casa Verdi, who uses such a promotional price or an advantage, may be required to show an employee ID and / or photo ID.
2.4 We reserve the right to terminate any reservation made at a promotional price or advantage that does not comply with these terms.
2.5 All payments are due in full at the time of booking, unless otherwise indicated.
2.6 We reserve the right to terminate any reservation made for which we have not been able to receive a payment by the customer on the due date. Administration Fee.
2.7 The administration fee based on the currency of the reservation is charged for each stay at a flat rate for the stay. This fee is related to the administrative side of each reservation and a fixed amount is paid regardless of the reservation method and the payment mechanism. The administration fee is included in the room rate, as it remains unchanged regardless of how many nights are booked.
2.8 If your reservation is not paid in full at the time of booking, we will ask for an advance payment of 50% of the total amount of the reservation. 14 days before the date of accommodation, 100% of the overnights must be paid. We do not accept payment by phone, fax or check.
3. Cancellation, change, refund and non-appearance Cancellation
3.1 After you have stayed at hotel Casa Verdi, you can not change or cancel the reservation. Half-flexible / flexible booking rates.
3.2 Cancellation or change of reservation must be made 14 days before the date of arrival. After this period you can not cancel the reservation.
3.3 We will refund you 100% of the money you have paid for all cancellations made more than 14 days after the date of your accommodation. Disobedience
3.4 If you do not arrive at the hotel on your scheduled arrival date, you will be deemed "non-refundable" and your reservation will be void and, according to our cancellation policy, no refund will be paid to the customer. Group bookings
3.5 You can add extra nights to your group booking, subject to availability. Please note that you can add nights only after the initial date of your departure (only via the website). Refund process.
3.6 When reimbursed funds are paid in accordance with our Terms and Conditions, we will only refund the payment card you used to make the reservation. If you cancel your reservation before staying in accordance with these conditions, we will normally refund the amount paid within 10 days of cancellation. If you cancel your reservation during your stay, in accordance with these conditions, we will normally refund the amount paid within 10 days of the last day of the original reservation. If you are an individual user, your legal rights are not affected.
3.7 If you are unable to pay when you are required to do so or if you violate these terms, we may cancel your reservation immediately by notifying you (including by e-mail).
3.8 If an event outside our control is likely to prevent us from making your reservation, we may cancel your reservation by notifying you (by email) and will refund in full any payments you make in connection with this reservation on the payment card you used to make your reservation, including all extras and booking fees.
4. Arrival, departure and transfer
4.1 You can check in after 15 hours on the scheduled arrival date unless you have purchased an extra early check-in together with your reservation or directly at the hotel, which is always subject to availability.
4.2 You must release the room before the time specified in your email to confirm the scheduled departure date unless you have purchased a late extra for your reservation or directly at the hotel, always subject to availability. If you do not leave the room until 12:00, then we may charge you a half-flexible rate at this time for one overnight staying for the room (s).
4.3 We have relocation rules. If there is no free room on arrival, we are committed to:
• Provide you a room and depending on the availability of equivalent amenities you have booked in another hotel and pay the reasonable cost of transport to this alternative hotel or all applicable parking fees; if we do not think there is a suitable alternative hotel accommodation option - to cancel your reservation and refund any amounts you have paid in advance for the non-available room (s), including related food and drink extras.
4.4 If you have to pay for your arrival at the hotel and the above process is followed, we will still accept payment of the reservation price and all the prepaid extras, but the additional costs above the original price of the reservation will be covered by us (ie the difference room prices, reasonable transportation costs and parking fees).
5. Your Stay - Requirements for you and other members of your booking Accessibility
5.1 You must not exceed the maximum occupancy for the type of room you have reserved. Maximum occupancy (4 people). You need to contact the hotel directly to confirm the availability of children's beds and the size of the room.
5.2 We do not allow persons under the age of 18 to stay alone in our hotels. You should not leave persons under 18 years of age at any time without supervision in any room or in the common areas.
5.3 We will try to assist you with special requests, but all room bookings are subject to availability.
5.4 We will ask you to change rooms if you make reservations or bookings to stay in a hotel for 28 or more consecutive days. If you refuse to do so, we may terminate your booking.
5.5 When making a reservation, you agree not to use hotel Casa Verdi or its premises for commercial or profitable activities without the prior written consent of hotel Casa Verdi. We may terminate your reservation and withhold all funds paid for this reservation if we believe you have breached this clause.
5.6 Smoking is forbidden in hotel Casa Verdi, with the exception of designated smoking areas outside the hotel. You must not smoke in any of our rooms, nor in the common areas, nor interfere with our fire or emergency equipment. If you do so, we may terminate your reservation and reserve the right to take further action. We may (in our sole discretion) either request immediate reimbursement of our reasonable costs during your stay, or instruct a third party to contact you after your stay to recover our reasonable expenses. The reasonable costs we will incur if you smoke at the hotel will probably include the costs of specialized cleaning, repair or repair of damage caused by you on our property, the cost of the room for any period during which it is unusable, and our administrative costs. At your request, we will send a breakdown of these costs to the address used for booking.
5.7 You must not bring any potentially dangerous or other dangerous objects into our premises.
5.8 You must not damage or interfere with the operation of objects that are our property. If you do, we may terminate your reservation. You must immediately notify us of any damage to our guest house or property. We may (in our sole discretion) either request immediate reimbursement of our reasonable costs during your stay or instruct a third party to contact you after your stay, to recover the reasonable cost of repairs, replacement or specialized cleaning if you have caused damage to our guest house or property. At your request, we will send a breakdown of these costs to the address used for booking.
5.9 All room keys must be returned when you leave the guest house. If you do not do this, we may charge you for a spare key or a lock if necessary. In the event that a key is not returned after leaving, our request is to contact us to agree to the return of the key.
5.10 If you fail to abide by the above rules, during your stay at our hotel we may terminate your reservation and ask you to leave the guesthouse immediately and we may retain all funds that have been paid for this reservation. If we consider that your non-compliance is serious enough, we may refuse to accept future reservations from you and / or not allow you to enter or stay in any of our hotels.
5.11 Your Responsibility: If you or any member of your booking causes damage or loss of any kind to us or other guests, including but not limited to as described in paragraph 5.7 (Smoking) above, you you will be liable for this damage or loss also by you, and the person who made the booking will be required to pay the costs, including, but not limited to, those described in this section
6. Extras
6.1 We offer certain extras when making a reservation; for more details on extras, see www.hotelcasaverdi.com
6.2 The room rate excludes extras unless we have expressly agreed with you as part of your booking.
6.3 Extras can be purchased after booking, subject to the reservation fee. If you buy extras directly at the guest house during your stay, this will not incur a booking fee
6.4 Extensions always depend on availability.
6.5 We will not transfer any extras to another reservation and the extras can not be canceled unless the associated reservation is canceled and the funds are refunded. Please refer to Section 3 above for more details on cancellation and refund options paid for extras.
7. Pets are not allowed.
7.2 In no time should pets be left unattended in any room or common room, and dogs should always be held in all common areas.
8. General considerations
8.1 We process your personal data in accordance with our Privacy Policy. Please take the time to read our Privacy Statement, as it contains important terms that apply to you. By submitting personal data in connection with a reservation, you give your consent to such processing in our own name and on behalf of any customer who resides with us within this reservation.
8.2 Additional conditions may apply to your use of our digital channels, whether you make a reservation through them. They are posted to the corresponding digital channel. Please take the time to read them because they contain important terms that apply to you.
8.3 Changes to these terms and conditions: We reserve the right to change these terms from time to time and the conditions that apply to your booking are those in force at the time of booking.
8.4 Legal Rights: If you are an individual user, you have certain legal rights. If any of these terms is inconsistent with a legal right or the law changes and your legal rights change, then the legal rights will prevail over these conditions.
8.5 Events beyond our reasonable control: We will not violate these terms and we will not be held responsible for any of our obligations regarding your reservation (such as providing room (s) and / or other products and / or services and / or extras) due to any undesirable event, action, omission or accident that occurs outside of our reasonable control, including but not limited to, floods, earthquakes, extreme adverse weather conditions, natural disasters, other natural disasters, terrorist acts, partial or total cancellation or delay of a major public event, interruption or fire (except by default) or failure of (apart from default) an electricity, gas, water or other utility service network, computers, means or collapse of building structures. If an event beyond our control is likely to prevent us from making your reservation, we may cancel your reservation by notifying you (via email)
and we will refund in full all the payments you made in connection with this reservation on the payment card you used to make the reservation, including all extras and booking fees.
8.6 Complaints, Questions and Disputes: If you would like to complain or have a question about your reservation, please click here to contact us by using the "Contact Us" link on our website.We will respond as quickly as possible - usually within 4 business days. If you file a complaint with us in connection with your reservation and no complaint can be reached between you and us, you can use the European Commission's online dispute resolution portal at https://ec.europa.eu/consumers/ odr. Keep in mind that any decision may not be required and that neither we nor you are required to participate in resolving online disputes.
Our responsibility
8.7 We will not be liable for any losses not caused by breach of these terms by us, failure to comply with our obligations under the applicable law or our negligence. We will also not be responsible for any losses that were not foreseeable by both parties during the contract preparation. Loss is predictable if it is obvious that this will happen or if at the time of drafting the contract we as well you knew that this could happen - for example, if you discussed it with us during the booking.
8.8 We want to provide a safe and secure environment for your stay and, if necessary, take appropriate security measures. If an accident occurs during your stay leading to theft, loss or damage to your property, we will conduct an internal investigation. If we are not sure that your property has been stolen, lost or damaged by our fault, by the fault of our staff or agents, our liability will be limited to the maximum amounts under the Hotel Owners Act of 1956. and if the casualty is reported to the police and then come out with the same conclusion as ours, it will also be proof that our liability is limited to these maximum amounts. If the loss is caused due to customer negligence or natural disaster (such as flooding), our liability will be limited to the maximum amounts under the Hotel Owners Act of 1956.
8.9 For any losses not subject to maximum liability under Clause 8.8 or not covered by the applicable legislation, our total liability to you for any and all losses will not exceed more than twice the total cost of living we charge you for your reservation. If your booking includes several different rates, the rate will be used.
8.10 We will not be liable under any circumstances for loss or damage to vehicles that you have arrived at or for any property left in them, whether parked in a parking lot connected to the hotel or not.
8.11 Nothing in these terms or conditions shall exclude or limit our liability for fraud or death or personal injury caused by negligence on our part or in any other way that would be illegal for us to (or attempt to) exclude or restrict.
8.12 Delinquency: If any provision under these conditions turns out to be illegal, invalid or unenforceable in whole or in part, then the provision will be applied with such deletion or amendment as is necessary for the provision to be lawful, valid and enforceable. The legality, validity and applicability of the rest of these terms and conditions are not affected.
8.13 Disclaimer: Any failure by us to exercise our rights or remedies under these terms or otherwise or any delay in the exercise of these rights or remedies shall not be construed as a denial of us or of such rights or remedies for protection.
8.14 Third Party Rights: This agreement is between you and us. No other person may apply any of its terms.
8.15 Legislation: These terms and any non-contractual obligations arising out of or in connection with these terms and conditions shall be governed by and construed in accordance with English law. Any disputes arising out of or relating to these terms or non-contractual obligations arising out of or relating to these terms and conditions are subject to the non-exclusive jurisdiction of the English courts.
9. The Trade hotel Casa Verdi
9.1 The web site, the mobile website and the application of hotel Casa Verdi, including reservations and other applications, text, graphics, design, audio and video clips, information about hotels and destinations, as well as any other content thereof are owned by hotel Casa Verdi and / or its content providers.
9.2 You may use the Web site, the mobile site and the application of hotel Casa Verdi, as well as their content for personal, non-commercial and private purposes only, always observing the applicable copyright laws.
9.3 All trademarks, trade names, service marks and all other trademarks, whether registered or unregistered on the website, the mobile site and the application of Guest House Vitality, , are owned or licensed by hotel Casa Verdi and can not be used, reproduced or altered without the prior written approval of hotel Casa Verdi and / or their respective owners.
DISCLAIMER
9.4 Web site, mobile site and application of hotel Casa Verdi, the services provided and all content contained therein are provided "as is" and "subject to availability". hotel Casa Verdi does not give any guarantee regarding the website and the content. You are solely responsible for their use.
9.5 While we will do our utmost to ensure that the information posted on the Website, the mobile site and the application of hotel Casa Verdi is accurate and published in good faith, without prejudice to the legitimate rights of users who may not be lawful excluded or limited, hotel Casa Verdi does not guarantee or represent the accuracy of the information displayed and refuses to the fullest extent permitted by law,any warranties express or implied by law, customs or use.
9.6 Hotel Casa Verdi is not responsible for any direct, indirect, consequential, punitive or damages (including, but not limited to, loss of profit, loss of prestige, loss of reputation and loss of or damage to data) arising from the web site, the mobile site or application of Guest House Vitality or its use or services purchased from the Web site, mobile site or application of hotel Casa Verdi or mistakes, inaccuracies or omissions in the provided services or content.
9.7 The inclusion of links to sites posted on our web site, mobile site, and application of hotel Casa Verdi does not imply endorsement by hotel Casa Verdi on such linked sites or link to their activities. These sites are beyond the control of EasyHotel UK Limited. We will not be responsible for the content of the linked sites or for their use.
10. CHANGES IN THESE TERMS AND CONDITIONS
Hotel Casa Verdi reserves the right to revoke, amend or modify the provisions and content contained in the website, mobile site and application of hotel Casa Verdi and / or to amend, amend, amend or supplement these Terms and Conditions at any time without notice. You will be notified of any changes to these Terms and Conditions when they are presented on the website of hotel Casa Verdi. Please check regularly the website, mobile site and application of Guest House Vitality for updates to these Terms and Conditions.
CONTRAINDICATIONS BETWEEN THE ENGLISH TEXT AND THE TEXT OF OTHER LANGUAGES
If there is a discrepancy or discrepancy between the English text of these Terms and Conditions and any translation thereof in any other language, the Bulgarian text will prevail.